Position: Housekeeping Manager

Location: Luxury Family Island

Job Summary:
The Housekeeping Manager is a critical leadership role responsible for overseeing all housekeeping operations within the property. This role leads the housekeeping team, maintains exceptional standards of cleanliness and presentation, and ensures guest satisfaction through efficient, consistent, and high-quality service.

Responsibilities and Duties:

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeepers, and laundry personnel.
• Schedule and manage staff shifts to meet occupancy levels and operational needs while controlling labor costs.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
• Establish and maintain high standards of cleanliness and presentation throughout the property.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet or exceed cleanliness standards.
• Address and rectify any housekeeping deficiencies promptly.
• Manage housekeeping budgets, including labor and supply costs, to optimize operational efficiency.
• Monitor inventory levels for cleaning supplies, linens, and amenities, and order replacements as needed.
• Implement cost-saving measures while maintaining quality service.
• Ensure guest satisfaction by promptly addressing housekeeping-related guest requests, concerns, or complaints.
• Develop and implement housekeeping training programs to maintain high service standards and efficiency.
• Provide ongoing training to housekeeping staff on safety procedures, cleaning techniques, and customer service.
• Oversee the maintenance of a safe and clean work environment for staff
• Prepare and maintain housekeeping reports, including occupancy rates, cleaning schedules, and performance metrics.
• Maintain records of room status, maintenance issues, and lost and found items.

Qualifications and Requirements:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Proven experience in housekeeping management, including staff supervision and budget management.
• Strong knowledge of best housekeeping  practices, cleanliness standards, and quality assurance.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in computer software for scheduling, reporting, and inventory management.
• May involve long hours, including evenings, weekends, and holidays.
• Requires standing, walking, and occasional lifting of moderate to heavy objects.